top of page

Use code SCNEWCUST15 for 15% off ALL scooters through month-end.  Redeem here

Troubleshooting 101: How to Reset Your Electric Mobility Scooter

Experiencing issues with your electric mobility scooter? Sometimes, like any technological device, electric scooters may require a reset to resolve problems or clear error messages. Resetting your scooter is typically a straightforward process, but it's essential to follow the correct steps to ensure the safety and longevity of your scooter.

Before attempting a reset, make sure your scooter is on a stable surface and turned off. Never attempt to reset or repair your electric mobility scooter while it is in motion or still powered on, to avoid injury and electrical hazards.

Step-by-Step Guide to Resetting Your Scooter:

  1. Turn Off the Scooter: Start by ensuring your scooter is completely turned off. Remove the key from the ignition, if applicable, and make sure that the scooter is not in 'sleep' or 'power save' mode.

  2. Locate the Reset Button/Breaker: Most electric mobility scooters are equipped with a reset button or a circuit breaker. This is often situated on or near the battery pack, under the seat, or on the tiller console. Refer to your scooter's user manual for the exact location and appearance of the reset control.

  3. Press or Flip the Reset Control: If your scooter has a reset button, press and hold it for a few seconds. If it has a circuit breaker, usually a button or a lever, it may need to be pushed back into position. Sometimes you might hear a click sound when the circuit breaker is reset.

  4. Wait Before Turning Back On: After pressing the reset button or adjusting the breaker, wait for a couple of minutes. This waiting period gives the scooter's internal system time to reset completely.

  5. Turn the Scooter On: Power on your mobility scooter. Check if the scooter is operating correctly and that previous issues have been resolved.

  6. Check for Error Messages: If your scooter has a display screen, observe it for any error messages. If the problem persists or error messages continue, consult the user manual for specific troubleshooting tips or contact the manufacturer's customer service for assistance.

  7. Consult the Manual and Manufacturer Support: For more complex issues or if a simple reset doesn't work, refer to your mobility scooter's manual for troubleshooting guidelines, or else get in touch with the manufacturer or a professional technician.

General Tips for Scooter Maintenance:

  • Always keep the scooter's firmware updated (if applicable).
  • Regularly check and maintain the battery's health.
  • Inspect the scooter for loose wires or components occasionally.

Remember, routine maintenance is crucial for the continued efficiency and reliability of your electric mobility scooter.

By following these steps, you can effectively reset your electric mobility scooter. If you're still facing challenges, consider reaching out to the retailer or a certified technician for further assistance. Your mobility is paramount, and keeping your electric scooter in top condition ensures a smooth and safe ride every time.

Specs

Technical specs for all of our scooters

Batteries

The Levy swappable battery system

Spare Parts

Every spare part you need for your scooter

Compare

Choose the Levy scooter that suits you best

Tires

Learn more about electric scooter tires

Accessories

Bags, phone holders, helmets and more

Levy Electric Scooter Icon

The everyday electric scooter, perfect for the daily commute.

Levy Electric Scooter Fleets Icon

Start a rental fleet with Levy scooters and software

Levy Plus Electric Scooter Icon

Our high-end, long range cruiser with double the range of the Levy.

Levy Electric Scooter Icons

Start a Fleet

Start a rental fleet with Levy
scooters

Levy Electric Scooter Icons

Blog

Wholesale Levy scooters at your online store or shop

Levy Electric Scooter Icons

Retail Partners

Wholesale Levy scooters at your 
online store or shop

Levy Electric Scooter Icons

Tag us

Follow and tag us on social!

Brand Ambassador

Earn money for referring friends and growing the network

Service Guides

DIY repair tools, videos, and more

Careers

Interested in working at Levy?

Investors

Invest in the Levy Network

Levy Locations

Find our rental, repair, and store locations

The Levy App

Download the Levy app to find scooters closest to you

Support Center

FAQs, how-to videos, and quick start guides

Shipping App

Discounted shipping labels for moving your scooter (or any package).

Range Calculator

Estimate real-world range for any scooter

Electric Scooter Laws

Electric scooter laws by state & city

Subscriptions

Subscribe to a scooter for $70/month

Shop Locator

Find a location to test ride or bring your Levy in to get repaired

Contact

Get in touch with our team

Quick-start guide

Get started with your Levy

Returns & Warranty

Every spare part you need for your scooter

Shipping Policy

Shipping Policy US and International

bottom of page